Wages – PlatformsUA

WAGES

Most respondents earn between 16,000 and 25,000 UAH (37%). Among those with formal employment, significantly fewer earn 10,000 UAH or less compared to informal workers (12% vs. 37%). Conversely, a larger proportion of formal workers have higher incomes than informal workers, with 43% earning between 16,000 and 25,000 UAH (compared to 27%), and 10% earning between 31,000 and 35,000 UAH (versus 3%).

TOTAL

COURIER (various categories)

COURIER (groceries or ready meals)

TAXI DRIVER

FREELANCER

60% of respondents have not received any fines or penalties in the past three months. Among those who have, the primary reasons are tardiness—13% due to worker fault across all platform workers and 11% for other reasons—and order rejection by the worker, which accounts for 11%. Additionally, 8% of respondents experienced fines due to customer complaints within the same period. No particular platform tends to impose more fines than others; the percentage of fines correlates roughly with each platform's usage share.

Most respondents receive some type of bonus or incentive for timely (30%) and quick (28%) performance, positive customer reviews (27%), completing many orders (19%), order complexity (15%), working over 8 hours daily (15%), or working without days off (6%). Meanwhile, 25% of respondents reported not receiving any bonuses or incentives.

WHAT AFFECTS INCOME

50% of respondents did not encounter any issues with payment (the highest share is among freelancers – 61%). The most common issues mentioned were cash-out delays (19%), money transfer fees (14%), non-payment for canceled orders, and unpaid downtime (11% each). Income is mainly influenced by the time of day (50%), location (42%), rating on the platform (31%), and season (27%). Freelancers are more likely than others to point to the influence of the rating (43%) and less likely to point to time of day (29%), location (17%), and season (9%).

COURIER (various categories)

COURIER (groceries or ready meals)

TAXI DRIVER

FREELANCER

41% of respondents indicated that they do not work overtime. 17% of respondents reported that their overtime or weekend work is paid at a higher or double rate. 18% indicated that such work is paid at the standard rate. 10% say that their employer encourages overtime but does not pay for extra hours.